Terms and Conditions

As at 15 December 2022

Please Note: 

1. SwimTastic programmes operate throughout the year.  We do not operate on public holidays and you will not be charged for any lesson impacted by a public holiday or Christmas/New Year shutdown period.

2. SwimTastic programmes are arranged separately and are charged in accordance with our class levels. Notification of any price changes will be given in our regular newsletters before they take effect. Please contact us for further information on prices and for swim programme timetables.  

3. SwimTastic school holiday programmes are separate from perpetual bookings and require full payment upon making your booking.  Please refer to the holiday programme Terms and Conditions at the bottom of this page.

4. SwimTastic Private lessons are separate from perpetual bookings. Please refer to the Private lessons Terms and Conditions at the bottom of this page.

5. We do not take pencil/tentative bookings. Once a booking has been made it is taken as a confirmed and ongoing booking until a written cancellation confirmation is received.

6. Fees for our swim school perpetual programmes during the year are to be paid in advance by monthly Direct Debit from a nominated bank account, credit or debit card on the 1st of each month. If a payment day is not on a working day, we will debit your account on the next working day. Depending on your bank, payments may take up to 5 working days to be processed. Please ensure you have allowed for this possibility by making sure there is enough money in your nominated account for up to 5 working days following your payment date. Whilst your child is enrolled with SwimTastic the direct debit payments will automatically be applied on the 1st of the month for the rest of the month.  

7. Direct Debits paid by credit or debit cards will incur a Surcharge. Direct Debit to bank accounts do not incur this fee.   

8. If a payment is overdue for a period of 2 weeks after a payment run, then your child's swimming lessons will be cancelled, and you will still be charged for the month.  

9. SwimTastic reserves the right to change any teacher, at any time, at our discretion.  

10. For the health and well-being of all SwimTastic customers, swimming caps are compulsory for all swimmers 3 years of age and over.  

11. SwimTastic’s primary form of communication is via email. It remains our client’s responsibility to keep their details up to date and subscribed to receive all service updates, booking information/confirmation.  

12. Any cancellations must be made in writing. Please note it is your responsibility to provide SwimTastic with a notice of withdrawal in writing via email (info@swimtastic.co.nz). We do not accept verbal cancellations. Cancellation must be made PRIOR to the 28th of the month, if this date is missed you will be charged for a full month of lessons. Once payment has been made and you then decide to withdraw your child from swimming lessons there will be no refund or credit for the payment made. If you withdraw part-way through the month, you will still be charged for the full month.

13. CCTV is in place around SwimTastic to monitor the safety of our swim school, teachers and participants. SwimTastic may take photos of the lessons from time to time, in order to assess lessons or teachers for internal training purposes.  

14. SwimTastic understands that parents want to take photos and videos of  their swimmers. Please be mindful and respect other families’ privacy when taking images.   

15. If you sign up to swim more than once a week per child in our swim school you will receive a 25% discount. This is calculated on the 1st of the month, for the month ahead. Should you add additional lessons per week, partway through the month, you will receive a 25% discount on the additional lesson added (not the previously charged lessons). Causal lessons and holiday programmes and Adult squads/Health H20/Lap swimming are not eligible for this discount.

16. The make-up policy for missed lessons can be found below. You must have an active booking in our swim school to be eligible. No credit or refunds are provided as an alternative. Clients agree to follow this policy.

17. SwimTastic reserves the right to collect personal information from you for the purposes of enrolment and to provide swim school services. This information will be used to assist us in providing swim school services, to communicate with you and for any other purpose, you may authorise. SwimTastic undertakes to maintain your privacy in accordance with all applicable privacy laws. 

18. In the unlikely event of lessons being cancelled due to something out of our control, for example, a water quality (faecal or vomiting) incident, the customer’s swim accounts will be issued with a make-up token for the missed lesson. Refunds/Credits will not be given.

19. Covid-19 and any other pandemic-enforced Government lockdowns. SwimTastic will not provide credits or refunds for any Level 3 or Level 4 lockdowns affecting SwimTastic’s services post 30 September 2020. Should any Level 3 or Level 4 lockdown affect SwimTastic’s services and SwimTastic has received a wage subsidy (or any other Government subsidy) for that Level 3 or Level 4 lockdown period then SwimTastic will credit all customers 50% of the monthly fee on a pro-rata basis.

20. For any credits on customer accounts, these will only be valid for 1 year from the date of issue. No refunds are provided.

21. By enrolling into SwimTastic you are acknowledging your acceptance to these Terms and Conditions.  

Cancelling (Perpetual Swim Lessons)

Any cancellations must be made in writing. Please note it is your responsibility to provide SwimTastic with a notice of withdrawal in writing via email (info@swimtastic.co.nz). We do not accept verbal cancellations. Cancellation must be made PRIOR to the 28th of the month, if this date is missed you will be charged for a full month of lessons. Once payment has been made and you then decide to withdraw from swimming lessons there will be no refund or credit for the payment made. If you withdraw part-way through the month, you will still be charged for the full month.

You enter into an ongoing agreement when you accepted the Terms and Conditions and we require notification of cancellation for you to opt-out. 

Make-up Policy (Perpetual Swim Classes)

Updated 15 December 2022

Make-up Policy

Our flexible make-up policy allows a make-up to be offered for any reason for absence. This must be recorded either via our booking portal or through reception at least 30 minutes before the class takes place. You will be issued a token within 48 hours after the class has taken place.

The make-up lesson must occur within 60 days (two months) of the missed class date. There will be no extension.

• SwimTastic must be notified at least 30 minutes prior to the start of the regular lesson via our booking portal or by phone/email to be eligible for a make-up lesson.

• Make-up lessons can only be arranged 48hrs in advance via our booking portal and once booked cannot be altered.

• Once a make-up is scheduled it cannot be changed. Make-ups will be forfeited if not attended or cancelled.

• We are unable to guarantee your preferred day/time, teacher will be available.

• SwimTastic will make every effort to honor your make-up lesson booking, however reserves the right to change this lesson booking should it see fit.

• You have currently enrolled in lessons and your account is financial with no outstanding fees owing.

• If you no longer have an active booking, you forgo any make-up lessons.

• Make-up lessons cannot be transferred to another family member.

• Credit is not available as an alternative.

Available spaces can be viewed on our bookings website (app.iclasspro.com/portal/swimtasticnz).