Make up Lessons/Policy

What are Make-up lessons?

Make-up lessons are one-off catch up lessons utilising make-up tokens.

These are only for our regular perpetual swim classes.

You must have an active perpetual booking to schedule a make-up lesson.

Please see the make-up policy for more information.

Make-up Policy (Perpetual Swim Classes)

Our flexible make-up policy allows a make-up to be offered for any reason for absence. This must be recorded either via our booking portal or through reception at least 30 minutes before the class takes place. You will be issued a token within 48 hours after the class has taken place.

• The make-up lesson must occur within 60 days (two months) of the missed class date. There will be no extension.

• SwimTastic must be notified at least 30 minutes prior to the start of the regular lesson via our booking portal or by phone/email to be eligible for a make-up lesson.

• Make-up lessons can only be arranged 48hrs in advance via our booking portal and once booked cannot be altered.

• Once a make-up is scheduled it cannot be changed. Make-ups will be forfeited if not attended or cancelled.

• We are unable to guarantee your preferred day/time, teacher will be available.

• SwimTastic will make every effort to honor your make-up lesson booking, however reserves the right to change this lesson booking should it see fit.

• You have currently enrolled in lessons and your account is financial with no outstanding fees owing.

• If you no longer have an active booking, you forgo any make-up lessons.

• Make-up lessons cannot be transferred to another family member.

• Credit/refunds is not available as an alternative.